Learn techniques that can immediately be put into practice. This workshop offers a highly interactive and dynamic opportunity to learn useful techniques and phrases from 2 experienced and dynamic Connect facilitators. Practice new techniques in ‘virtual breakout rooms’ with professional actors taking on the role of the patient.
Numbers are strictly limited to enable a high level of participation.
Unit 2 Boundaries and Assertiveness: How to respond to an unreasonable demand from a patient. How to stand up for yourself when someone is not behaving well. How to request a change in behaviour from an employee or colleague. Date of next course: Wednesday 11th November 2020
Unit 3 Giving Serious News: Learn how to navigate the “bad news conversation”, for example informing a patient that they have an unexpected cancer diagnosis. Date of next course: Wednesday 18th November 2020
Unit 4 Cultural Safety Toolkit: How to communicate with people from a culture that is different from one’s own, including the impact of own implicit bias and preferences. Date of next course: Wednesday 18th November 2020
Dr Fiona Moir (MBChB, MRCGP, PhD) Dr Renske van den Brink (MBChB DipObs FPC FRNZCGP DipCouns MNZAC PGDipMindBody Healthcare, Accredited Balint Leader Trainer)
Both Connect Communications Directors have a background in General Practice and medical education. They share extensive experience teaching communication skills to different groups from undergraduate medical students and international medical graduates, to graduate programmes and groups of experienced clinicians. They bring together experience that includes educational management, course development, academic research, corporate teaching, performance, supervision and facilitation of groups.
Their strengths as teachers stem from their wide-ranging experience in the medical communications field, coupled with excellent teamwork and a dynamic, interactive style.
The Zoom meetings platform is used for these interactive and dynamic workshops. Two facilitators work with professional actors to enable participants to practice relevant scenarios in small groups using virtual breakout rooms. Numbers are strictly limited to enable a high level of participation.
High levels of interactivity
The Zoom Meetings platform will be used.
During the live teaching sessions, all participants will be together in “The Main Room” and at other times, they will work in “Breakout Rooms” in small groups.
The Main Room times will be used by the facilitators to deliver content (e.g. by screen-sharing PowerPoint), for demonstration role-plays, or to gather participants’ feedback or answer questions after small group exercises.
Polling will be used to increase engagement and create a lively atmosphere.
Breakout Rooms will be used for small group discussions and participant role-plays with the use of professional actors. During these practice scenarios, participants will rotate roles so that each participant will have the option to enact the ‘clinician role’ with a professional actor taking the role of patient.
Whilst in Breakout Rooms, Connect facilitators will be able to ‘broadcast’ instructions to all participants to ensure that the correct time frame is followed. Connect facilitators will also be able to rotate between Breakout Rooms to support the process, and participants will be able to ‘call’ a facilitator into their Breakout Room if they need assistance.
Participants can contribute to the discussion using their microphones or in the zoom chat function.
If all units are completed, by the end of the course participants will be able to:
Describe the benefits and value of a patient-centred approach.
Apply a patient-centred approach in a health setting.
Explain the importance of prioritising good rapport with patients and colleagues, even when there is challenging content to discuss.
Demonstrate how to build good rapport by using skills such as open questions, reflection, transitions and non-verbal behaviour.
Describe some models, techniques and phrases that can be used for challenging interactions.
Illustrate the use of specific communication skill techniques for some of the following ‘challenging scenarios’: managing situations where patients are angry, upset or demanding, giving serious news, and using assertiveness to maintain boundaries.
Analyse the components of the specific communication skills used in each of these ‘challenging scenarios’ above.
Evaluate the influence of their own implicit reactions and preferences as they relate to working with patients of different cultures.
Apply the Connect ‘Cultural Safety Toolkit’ to a scenario involving a patient of a different culture to themselves by either observing or participating in a specifically- tailored role play.
Demonstrate professional remote communication via technology to consult with simulated patients by using appropriate camera framing, eye contact and facial expressions.