Coaching

Individual coaching sessions are the fastest and most effective way for doctors and other health professionals to rapidly improve their communication skills.

The emphasis is upon participants having as much time as possible to practice and incorporate feedback from their simulated consultations. Theory is brought in as required. The usual format is to arrange several three hour sessions for individuals who specify what they want to cover. Scenarios are role played with a professional actor and may be recorded audiovisually. Participants learn rapidly with feedback from the facilitator and the actor. Where appropriate, we arrange audio-visual recording of consultations in their work setting or during coaching sessions. The recordings can be used for assessment and feedback.

The Connect facilitators are flexible in their approach and willing to adapt the formats as required. You are welcome to contact Connect Communications to discuss your specific needs.

 

Communication Skills for passing exams

These courses are by arrangement with individuals or small groups.

The format is experiential with participants role playing consultations, and an actor taking the patient’s role. Learning by practice and discussion is backed up by the relevant theory. Rapid learning is maximized by feedback from the facilitator, the actor, and when practical, by doctors watching audio-visual recordings of their work. Connect Communications is proud of a high pass rate for participant doctors preparing for exams.

 

Connect Communication Skills Intensive

This ‘gold standard’ programme is designed for health professionals such as doctors, dentists or pharmacists required by the New Zealand Medical Council to undertake a corrective programme. This is a full programme with:

  • Individual coaching sessions
  • Twelve hours of coaching in three hour sessions, spread out over time (2-3 months)
  • Pre- and post-workshop goal setting and supervision (by phone if need be)
  • Pre- and post course assessments, using audio-visual recorded consultations
  • A brief report eg. to MCNZ, upon completion.

The format is experiential, with doctors role-playing consultations they encounter and an actor taking the role of patient, relative or colleague. Learning is by practice, demonstration, discussion and theory. Extensive feedback comes from the facilitator, the actor, and also from doctors watching audio-visual recordings of their work. International research has shown that experiential learning with audio-visual feedback provides effective improvement in clinical communication skills.

 

Communication Skills Refreshers

Doctors, nurses, pharmacists, managers and other health professionals are welcome to approach Connect Communications for any coaching needs within the communication field. Clinicians at both junior and senior level may attend, either singly or with others, choosing to do so for their own reasons, in preparation for exams, or following concerns or complaints.

These coaching programmes usually run from three to twelve hours spread out over time and the format can be adjusted to suit individual participants needs.

The format is experiential with participants role-playing consultations and scenarios they encounter and a professional actor taking the role of patient, relative or colleague. Learning is by practice, demonstration, discussion and theory. Feedback comes from the facilitator, the actor, and from participants watching audio-visual recordings of their work. International research has shown that experiential learning with audio-visual feedback is effective in leading to improved clinical communication skills.