Connect have worked with the following organisations:
Medical Council of New Zealand
Pharmaceutical Society of New Zealand
Royal New Zealand College of Urgent Care
RANZ College of Psychiatrists
Hawkes Bay DHB
Alliance Health, FONO Primary Health Organisations
Harbour Primary Health Organisation
Refugee Status Branch , Immigration New Zealand
Hospice New Zealand
West Auckland Hospice
Hibiscus Coast hospice
Eastern Bay of Plenty Hospice
Radius Medical Conference
University of Auckland – Post Graduate Certificate in Pharmacist Prescribing
NZ Dermatology Conference
New Zealand Association of Dentists
Baxter IV, Canberra, Australia
Vet Council of NZ
Acurity Health Group
NZ Private Surgical Hospitals Association
“The Royal NZ College of Urgent Care uses Connect Communications to provide a communications course for our doctors-in-training as part of our Fellowship requirements. Traditionally we used the in-person workshop. As a result of the response to the pandemic, Connect Communications put together an online alternative so that we could continue our training programme. The course syllabus covered all the elements and learning outcomes required by our Education Committee. Connect changed the structure and included additional actors, which we believe enhanced the learning for attendees. Having the course online meant that more of our out-of-Auckland registrars could attend with much less impact on the urgent care clinic. Feedback from the registrars has been consistently positive, especially around the use of actors and small break out rooms. Given the success of the first online course, we have extended the concept to an advanced supervision training which we will launch later in 2020“.
General Manager Royal NZ College of Urgent Care
As a young doctor and coming from a medical family, my father once remarked that a good speaking voice and manner were more important to a doctor than any number of post graduate qualifications. Years later, I discovered that even doing my best, I sometimes ran into problems with patients. Expectations sometimes seemed quite unrealistic and at times I felt disrespected and probably retaliated by giving off unfriendly vibes. Patients would then get me back. It might only happen once or twice a year, but if they took it upon themselves to complain they would be assisted and I would find myself in a very stressful situation. I felt this was unfair when so many other patients have been thankful and appreciative.
Working with Connect, we got into the ‘engine room’ of the issue then had a really great session with an actor to work on skills that would make everything go better. I would still not profess to be an expert and I continue to practise on a daily basis. When communication is going well you do feel proud of yourself and you can see it in the appreciation you get from people.
I am very grateful for the help I received from Connect as I love being a doctor and just want to do it to the best of my ability.
“Connect have been running Supervision Skills courses for the Medical Council for the last 10 years. We highly recommend their courses, and endorse the content as extremely relevant to Clinical Supervisors. You can be confident that the Level 2 Applied Supervision Skills course will be enjoyable, practical and tailor made to fulfil your needs. “
Joan Simeon, Strategic Program manager for the MCNZ: 2017
Connect Communications is a brilliant idea. I could notice a very prominent improvement in my consultation skills as we went along. All the tutors are very skilful, well organised and their honest feedback guided me a lot. In my view, for the doctors planning to sit in NZREX that sort of coaching is absolutely an essential part of exam preparation.
“I manage a government department whose staff make important decisions about people’s lives. It is a high stakes game and a complex legal area. My staff are often under emotional and work pressure, from their clients and their lawyers, and the difficult subjects they must consider. Connect Communications have provided invaluable support for my team in the area of coping with this stress and managing it to avoid, or if necessary, recognise compassion fatigue. I was impressed with the preparation Connect gave to our specific work place environment and the issues the staff were having. Connect tailored the programme to the needs of my team and this was super effective in ensuring buy-in from them to participate and get value from the training. The outcome was very positive – with many team members expressing appreciation for the techniques and advice Connect provided, and sharing with and learning from each other. An session with Connect is now part of our regular training schedule.”
DE Manager of Government Department. 2018
I am pleased to inform you that both of us who attended the June 12 NZREX 2010 workshop with you, passed the NZREX Clinical. Truly you made a big difference. The technique that you taught me definitely worked during the exam, and I would imagine so, even in real clinical practice when I start work. I couldn’t believe it! But it did make a lot of difference… I suppose you can say that at that workshop, you yielded 100% success rate. And our sincerest gratitude… You have made so much difference in opening up for us the pathway for our dreams to practice in this country.
Dr Antolin Alberto Camero, Phillipines
The Auckland Hospice Educators Group has been utilizing the expertise of the Connect Communications team for the last 2 years as regular presenters on our Orientation to Palliative Care course, which we run for Health Professionals. Our course attendees greatly appreciate the valuable insights into the dynamics of communication in health care settings and useful tools for communicating effectively with patients and their families that the Connect Communications team shares with them.
Chairperson of Auckland Hospice Educators Group, 2016.
I found the (Connect tutors) very supportive, organised, approachable and always ready to help… Above all I appreciate their time and effort they put in helping us. They made a great contribution to my career and future.
…I also feel that the training helped me in my everyday work – my patients are happier with me now, and I am getting better feedback from them.